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General Web Hosting Questions

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  I have a fast internet connection (ADSL/Fibre) - can I just host my own site?

You could, but that's definitely not recommended. First of all, most ISPs have clauses that do...

  Why don't I just go with the cheapest hosting?

A host has to make a profit to continue operating. Some hosts do not properly understand the...

 Are there any hidden costs, or setup fees?

No, there are no hidden costs or fees associated with having a hosting account with our services.

 Can I have Warez, Appz, Serialz, pornography and or commercial software on my homepage?

No, if we find them in your directory or links to them, your entire account will be subject to...

 Can I host friends' websites?

Yes, you may host your friends. If you want your friends to have their own control panels for...

 Can I order even though I do not live in the South Africa?

Yes, you can absolutely still order with us.

 Can I run a phpbb forum (message board) on my site?

Absolutely! In fact we've pre-installed it for you. Phpbb is free, open source software for...

 Can I upgrade/downgrade my plan later?

You can upgrade or downgrade your plan at any time via your client area here. There are no...

 Do I need a static/dedicated IP address?

It is no longer necessary to have your own dedicated IP address for SSL certificates, as modern...

 Do you host adult sites?

No we do not host, nor allow hosting of adult sites on our servers.

 Do you include free SSL certificates with your web hosting packages?

Yes, our web hosting packages include free Let's Encrypt SSL certificates.

 Do you offer SSH access?

By default, we do not provide SSH/shell access to our clients. Jailed SSH access may be requested...

 Do you offer Server Side Includes (SSI)?

Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you...

 Do you offer Windows / .NET hosting?

Unfortunately we do not support Windows or .NET hosting at this time. All hosting is Linux-based.

 Do you offer password protected directories?

Yes, using our web-based control panel you can easily protect any directory without having to...

 Do your servers support XML?

Yes, all of our servers support XML.

 Domain Redemption

On 1 December 2012 our regulating authority (ZACR) introduced Domain Redemption.What is Domain...

 How do I signup?

On any page of our site click the "Order Now" link. Follow the on screen instructions and fill...

 How long after I sign up can I start building my site?

If your account is automatically approved, your machine user will be created and ready for...

 I would like to cancel my service(s)

You are welcome to cancel your service(s) at any time via your client area here.  Click on the...

 Information Needed For SSL Certificate - CSR

We need the following information to generate a Certificate Signing Request (CSR): For the SSL...

 Is there a minimum time contract/commitment required?

You may choose your terms at sign-up. No contracts are required. You may cancel at anytime,...

 My domain is registered elsewhere. How can I host my website with Smartweb?

Your first step would be to sign up for a web hosting package on our website. You can then...

 What database do you offer?

We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use...

 What happens if I exceed my allocated bandwidth?

You will receive an automatic e-mail message warning you that you have reached 80% of your...

 What if my site breaks your Terms of Service?

Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,...

 What is the setup time on your services?

All of our orders are typically activated instantly. If there is an issue with your particular...

 What version of PHP are you running?

Our web hosting allows you to choose which version of PHP you would like to run, including...

 Which payment methods do you accept?

We currently accept credit card and PayFast (which includes InstantEFT). After your first...

 Will I be able to check my emails when I am away from my home/office computer?

Yes, we provide all our customers with their own Webmail access. What this means is that you can...

 Will I have unlimited access to update my pages?

You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and...

 Will you place any ads on my site?

Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying...